Senior Specialist, Client Service Management

BNY Mellon

Pune, India
On-site
Smooth service delivery monitoring
Process improvement and automation
New service/product enhancements support
Be responsible for monitoring smooth service delivery for our global clients

Job Summary

  • Be responsible for monitoring smooth service delivery for our global clients.
  • Support financial targets by working towards process improvement and automation opportunities thereby generating efficiencies.
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

Matching Summary

Be responsible for monitoring smooth service delivery for our global clients.

Skills & Requirements

Must-have

  • smooth service delivery monitoring
  • process improvement and automation
  • new service/product enhancements support
  • KPI/KRI reporting
  • client query follow-up

Nice-to-have

  • proactive and focused attitude
  • ability to meet stringent deadlines
  • culture of excellence
  • bold ideas meet advanced technology

Key Requirements

  • Bachelor's degree or higher
  • 6+ years in investment banking
  • Efficient, structured, independent, autonomous working
  • Adherence to internal control, reporting, compliance
  • Proficiency in MS Office tools (Excel, PowerPoint, Power BI)
  • Knowledge about systems, their logic and interaction
  • Experience interacting with global clients preferred

Work Rights

Not specified

Tailored Resume

Cover Letter