Deliver advanced technical solutions to global clients, handling cases within predefined SLAs and conducting direct calls to troubleshoot and resolve issues effectively
Job Summary
Deliver advanced technical solutions to global clients, handling cases within predefined SLAs and conducting direct calls to troubleshoot and resolve issues effectively.
Perform in-depth data analysis by pulling and analyzing data to provide tailored insights to marketers and share technical insights to contribute to the continuous evolution of offerings.
Teads offers a hybrid working model, mentorship programs, internal learning tools, free parking, a pet-friendly office, and free lunch twice a week.
Matching Summary
Deliver advanced technical solutions to global clients, handling cases within predefined SLAs and conducting direct calls to troubleshoot and resolve issues effectively.
Skills & Requirements
Must-have
Technical troubleshooting for global clients
HTML, JavaScript, and web fundamentals
SQL and spreadsheet proficiency
Chrome Developer Tools for troubleshooting
Fluent English communication
Nice-to-have
Proactive mindset and passion for technology
Thrive in fast-paced environments
Collaborate with cross-functional teams
Contribute to product improvement
Maintain technical documentation
Key Requirements
Experience in Technical Solutions or technical support