As a Collection Specialist, you play a key role in supporting customers facing financial challenges, helping them regain stability through clear guidance, empathy, and responsible decision‑making
Job Summary
As a Collection Specialist, you play a key role in supporting customers facing financial challenges, helping them regain stability through clear guidance, empathy, and responsible decision‑making.
Your responsibilities include: Managing outbound and inbound phone communication with clients, Preventing future delinquency by offering clear guidance and timely support, and Establishing realistic payment commitments and monitoring progress.
We offer continuous learning opportunities through ING Learning Centre, Udemy, Bookster, trainings and certifications, and internal mobility across ING worldwide.
Matching Summary
As a Collection Specialist, you play a key role in supporting customers facing financial challenges, helping them regain stability through clear guidance, empathy, and responsible decision‑making.
Skills & Requirements
Must-have
Customer-facing roles in banking
Financial judgement and human understanding
Managing outbound and inbound phone communication
Applying tailored negotiation techniques
Retail & Business Banking credit products knowledge
Nice-to-have
Open communication, feedback, and transparency
Proactive, responsible, and solution-oriented approach
Collaborative team environment
Contribute to sustainability and CSR initiatives
Key Requirements
Experience in banking, collections, or credit management