Lead Customer Service Representative

Dogspothotel

Wescott Acres, SC, United States
Base: $15.00ph doe; bonus/equity: tips; benefits: ...
On-site
Leading by example
Handling escalated client issues
Touring new clients
Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The ideal candidate should be passionate about pets, possess strong customer service skills, and have experience in a fast-paced environment

Job Summary

  • We are revolutionizing the pet industry by creating a connected care network of trustworthy partners who bring creative innovation every day.
  • Your role will involve leading by example, handling escalated client issues with empathy, and training and mentoring new CSRs.
  • Full-time benefits include Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance.

Matching Summary

Match Score: 85

Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The ideal candidate should be passionate about pets, possess strong customer service skills, and have experience in a fast-paced environment.

Salary

Base: $15.00/hour DOE; Bonus/Equity: tips; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, Discounted Pet Insurance, PTO

Skills & Requirements

Must-have

  • leading by example
  • handling escalated client issues
  • touring new clients
  • ensuring up-to-date vaccinations
  • training and mentoring new CSRs
  • opening and closing the center
  • managing check-ins and check-outs
  • fielding phone calls and appointment questions
  • processing payments and balancing cash drawers
  • escorting pet guests
  • keeping the lobby clean
  • supporting team members
  • people-person, pet-person, team-person
  • cool under pressure
  • multi-line phones and POS systems

Nice-to-have

  • revolutionizing the pet industry
  • elevate the love and lives of pet families
  • connected care network
  • creative innovation
  • part host, part handler, part operations wizard

Key Requirements

  • 1+ year in a customer service role required
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs
  • You’ve worked in customer service or retail before—and maybe even trained others

Work Rights

Not specified

Tailored Resume

Cover Letter