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The Connect and Assure Specialist position at nbn offers an opportunity to work within a team dedicated to improving Australia's telecommunications infrastructure. Candidates are sought who possess technical knowledge in telecommunications and proven customer service skills, with a strong emphasis on communication and stakeholder management.
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Job Summary
The role is accountable for end-to-end ownership and Technical Case Management of business customer orders and incidents to drive timely outcomes.
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
This permanent position operates within a shift rotation between 7:00 AM and 7:00 PM with no direct people management responsibilities.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist position at nbn offers an opportunity to work within a team dedicated to improving Australia's telecommunications infrastructure. Candidates are sought who possess technical knowledge in telecommunications and proven customer service skills, with a strong emphasis on communication and stakeholder management.
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Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Stakeholder engagement skills
Shift rotation availability
Nice-to-have
Customer empathy and communication
Organisational skills
Process improvement mindset
Decision-making within defined processes
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environment