Exceptional standard of service to corporate clients
Support corporate clients and relationship teams
Servicing inbound calls and emails
Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation
Job Summary
Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation.
As a Customer Service Executive, you will support Corporate Clients and Relationship Teams with their everyday banking needs via Telephone, Email & Live Chat channels.
The role offers a starting salary of £25,639, plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and various wellbeing and development opportunities.
Matching Summary
Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation.
Salary
Base: £25,639; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days' holiday plus bank holidays, pension, healthcare, protection, share plans, product discounts, wellbeing support, family leave
Skills & Requirements
Must-have
Exceptional standard of service to Corporate Clients
Support Corporate Clients and Relationship Teams
Servicing inbound calls and emails
Processing domestic and international payments
Identifying fraudsters and escalating concerns
Resolving client queries at first point of contact
Achieving Key Performance Indicators
Nice-to-have
Customer-centric transformation
Bold thinking and innovation
Courage to challenge what's possible
Proactive and responsible approach toward risk management
Freedom to explore new ideas
Key Requirements
Excellent communication skills
Customer-focussed mindset
Ability to understand procedural and policy guidelines