Head Of Customer Service, Catalyst

Evonik Corporation

Base: $102,900 - $171,500; bonus/equity: not speci...
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Bachelor's degree or equivalent experience
3-5 years customer support management
Experience with import and export orders
** Evonik Corporation is seeking a Head of Customer Service for their Catalyst division, responsible for managing Order-to-Cash processes and a small team. The ideal candidate should possess relevant experience in customer support, particularly within the chemical industry, and demonstrate strong leadership and organizational skills. **

Job Summary

  • The role involves managing all Order-to-Cash processes for import, export, and domestic orders while ensuring compliance with US laws.
  • Candidates will lead a team of 7 FTEs, developing goals and analyzing Key Performance Indicators to drive business results.
  • Evonik offers a comprehensive benefit package including medical, dental, vision, 401(k), and flexible working environments.

Matching Summary

Match Score: 75

** Evonik Corporation is seeking a Head of Customer Service for their Catalyst division, responsible for managing Order-to-Cash processes and a small team. The ideal candidate should possess relevant experience in customer support, particularly within the chemical industry, and demonstrate strong leadership and organizational skills. **

Salary

Base: $102,900 - $171,500; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), HSA, FSA, parental leave, tuition reimbursement

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • 3-5 years customer support management
  • Experience with import and export orders
  • Supervising and directing people resources
  • Working knowledge of SAP modules

Nice-to-have

  • Strong ability to prioritize workload
  • Self-starter with positive attitude
  • Clear understanding of supply chain logistics
  • Experience in regulatory functions

Key Requirements

  • Bachelor's degree required
  • 3-5 years industry experience preferred
  • Experience supervising teams

Work Rights

Not specified

Tailored Resume

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