Base: $32.00 - $35.00 ph; bonus/equity: not specif...
Fully remote
Windows operating system patching
Active directory management
Lan administrator support
The role involves providing Tier 2 IT help desk support for DHS customers at regional CONUS and OCONUS facilities including Batavia, NY
Job Summary
The role involves providing Tier 2 IT help desk support for DHS customers at regional CONUS and OCONUS facilities including Batavia, NY.
Responsibilities include installing and maintaining network devices, servers, and specialized medical equipment like x-ray machines and biometric sensors.
The company offers comprehensive benefits including health insurance, 401(k) matching, and educational reimbursement alongside a competitive hourly rate.
Matching Summary
The role involves providing Tier 2 IT help desk support for DHS customers at regional CONUS and OCONUS facilities including Batavia, NY.
Salary
Base: $32.00 - $35.00 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401(k), PTO
Skills & Requirements
Must-have
Windows operating system patching
Active Directory management
LAN administrator support
ServiceNow ticket resolution
Video teleconferencing setup
Physical labor up to 50 lbs
Nice-to-have
Exceptional customer service skills
Willingness to go the extra mile
Technical writing and documentation
Experience with complex work assignments
Originality in task accomplishment
Key Requirements
Associates Degree or High School Diploma with experience
Valid driver's license and MVR check
U.S. Citizenship required
Ability to pass DHS Employment Eligibility Verification