Next Generation Customer Experience (omnichannel) Manager

Takeda UK

Toronto, Canada
$115,000.00 - $158,400.00 py
40% onsite
Omnichannel customer engagement strategies
Data-driven customer journey planning
Ai enabled omnichannel customer journeys
The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies in partnership with cross-functional business partners

Job Summary

  • The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies in partnership with cross-functional business partners.
  • Build NGCE capability by upskilling teams in omnichannel customer engagement fundamentals (Customer journeys, campaign thinking, digital channels, digital channel effectiveness & content best practices, automated and/or ai enabled customer engagement workflows).
  • Strengthen data, identity, and consent foundations to support compliant personalization and richer insights.

Matching Summary

The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies in partnership with cross-functional business partners.

Salary

$115,000.00 - $158,400.00

Skills & Requirements

Must-have

  • omnichannel customer engagement strategies
  • data-driven customer journey planning
  • AI enabled omnichannel customer journeys
  • digital channel effectiveness
  • personalization frameworks
  • AI-powered analytics

Nice-to-have

  • agile, innovative, and data driven mindset
  • compelling storytelling
  • value creating innovation
  • challenge the status quo

Key Requirements

  • 6+ years of experience
  • University degree in Science, Business, Marketing, Digital, Data, or related field
  • Proven integrity, strong growth mindset, and track record of innovation and change leadership
  • English/French bilingualism is an asset

Work Rights

Not specified

Tailored Resume

Cover Letter