Customer Success / It Program Manager

Medtronic UK

Lafayette, United States
Base: $132,800.00 - $199,200.00; bonus/equity: eli...
Clinical leadership and planning
Customer adoption and utilization
Clinical workflow and education
As part of the Medtronic Acute Care and Monitoring (ACM) business, the Customer Success Manager (CSM) supports the HealthCast™ intelligent patient manager portfolio, focusing on clinical leadership, planning, and oversight during and after product deployment

Job Summary

  • As part of the Medtronic Acute Care and Monitoring (ACM) business, the Customer Success Manager (CSM) supports the HealthCast™ intelligent patient manager portfolio, focusing on clinical leadership, planning, and oversight during and after product deployment.
  • The CSM is responsible for promoting customer adoption, utilization, and retention, acting as a key partner to help customers achieve strategic objectives and derive maximum value from their investment.
  • Medtronic offers a competitive salary range of $132,800.00 - $199,200.00 USD, a short-term incentive plan (MIP), and a comprehensive benefits package including health, dental, vision insurance, 401(k) with match, and more.

Matching Summary

As part of the Medtronic Acute Care and Monitoring (ACM) business, the Customer Success Manager (CSM) supports the HealthCast™ intelligent patient manager portfolio, focusing on clinical leadership, planning, and oversight during and after product deployment.

Salary

Base: $132,800.00 - $199,200.00; Bonus/Equity: Eligible for Medtronic Incentive Plan (MIP); Benefits: Health, Dental, vision insurance, HSA, FSA, Life insurance, Long-term disability, Dependent daycare spending account, Tuition assistance, Simple Steps, 401(k) with match, Short-term disability, PTO, Paid holidays, ESPP, EAP, Non-qualified Retirement Plan Supplement, Capital Accumulation Plan

Skills & Requirements

Must-have

  • clinical leadership and planning
  • customer adoption and utilization
  • clinical workflow and education
  • product and services renewals
  • customer satisfaction and retention
  • trusted strategic advisor

Nice-to-have

  • driving innovation in healthcare
  • championing healthcare access and equity
  • building long-term client relationships
  • advocating for customer needs

Key Requirements

  • 5+ years in related function
  • RN or Respiratory Therapist license
  • Direct customer advocacy and engagement
  • Healthcare experience required
  • Microsoft skills
  • Good presentation skills
  • Clinical knowledge
  • Presenting to CNO's
  • Software applications experience
  • Enterprise software space experience

Work Rights

Must possess unrestricted U.S. work authorization

Tailored Resume

Cover Letter