Director, Technical Support Engineering

Datadog

Mexico City, Mexico
Hybrid
Lead and scale technical support
Manage managers
Cross-functional collaboration
Datadog is seeking a Director of Technical Support Engineering to lead and expand their support organization across LATAM. The role focuses on building high-performing teams, ensuring operational excellence, and enhancing customer outcomes in a hybrid workplace environment

Job Summary

  • Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM.
  • Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets.
  • Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary.

Matching Summary

Match Score: 85

Datadog is seeking a Director of Technical Support Engineering to lead and expand their support organization across LATAM. The role focuses on building high-performing teams, ensuring operational excellence, and enhancing customer outcomes in a hybrid workplace environment.

Skills & Requirements

Must-have

  • lead and scale technical support
  • manage managers
  • cross-functional collaboration
  • customer outcomes
  • global standards
  • performance management
  • hiring targets

Nice-to-have

  • customer-centric approach
  • high EQ and soft skills
  • rotating weekend availability
  • DevOps tooling knowledge
  • hyper growth organization experience

Key Requirements

  • 8+ years of experience in Technical Support
  • 5+ years of experience leading managers
  • Proven experience building or scaling teams
  • Experience managing teams across multiple countries
  • Familiarity with LATAM customer segments

Work Rights

Not specified

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