Job Summary

• As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products.
• Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner, addressing basic questions related to third-party integrations with IBKR API.
• The company offers a competitive salary, annual performance-based bonus and stock grant, retirement plan 401(k) with competitive company match, and excellent health and wellness benefits.

Matching Summary

Salary

Base: $67,000 to $75,000 annually; Bonus/Equity: Annual performance-based bonus and stock grant; Benefits: Competitive salary, annual performance-based bonus and stock grant, Retirement plan 401(k) with competitive company match, Excellent health and wellness benefits, Company paid medical healthcare premium, Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP), Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack, Corporate events including team outings, dinners, volunteer activities and company sports teams, Education reimbursement and learning opportunities

Skills & Requirements

Key Requirements

• Bachelor's degree or equivalent experience
• Basic understanding of programming concepts
• Excellent communication skills
• Problem-solving abilities

Work Rights