Escalation Engineer - Sdwan

Zscaler

Bangalore, India
On-site
8+ years support engineering experience
Sd-wan routing protocols bgp ospf
Firewall switching ssl vpn troubleshooting
The role involves providing world-class post-sales technical support to internal teams and direct support to customers on escalated issues

Job Summary

  • The role involves providing world-class post-sales technical support to internal teams and direct support to customers on escalated issues.
  • Candidates must be prepared to participate in a 24x7 Support Operation and maintain an on-call rotation schedule.
  • Zscaler offers comprehensive benefits including various health plans, parental leave options, retirement options, and education reimbursement.

Matching Summary

The role involves providing world-class post-sales technical support to internal teams and direct support to customers on escalated issues.

Skills & Requirements

Must-have

  • 8+ years support engineering experience
  • SD-WAN routing protocols BGP OSPF
  • Firewall switching SSL VPN troubleshooting
  • Ubuntu Linux and Python scripting
  • 24x7 on-call rotation availability

Nice-to-have

  • Experience with Zscaler ZIA ZPA ZDX products
  • TLS SSL inspection and authentication flows
  • Scripting for automation and complex environments
  • Customer obsession and high-trust collaboration
  • Bias for action in high-growth environment

Key Requirements

  • 8+ years of experience as Support Engineer
  • Hands-on experience with networking and security products
  • Working knowledge of Ubuntu and Python

Work Rights

Not specified

Tailored Resume

Cover Letter