As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations
Job Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
You will feel a strong sense of purpose knowing your work supports both employers and safer workplaces.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture like no other and flexibility to work from home to support work/life balance.
Matching Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Skills & Requirements
Must-have
customer service experience
strong communication skills
managing conversations around payments
high attention to detail
prioritise and manage competing deadlines
working with systems and learning new processes
Nice-to-have
learning culture
positive impact on someone’s life
strong sense of purpose
diverse and collaborative team culture
work/life balance
Key Requirements
Experience in customer service, contact centre, or debt collection
Experience within workers compensation, insurance, or regulated environment
Understanding of financial concepts or premium calculations