Senior Architect (it Principal), Enterprise Architecture - Contact Center & Service Transformation
The Cigna Group
8+ years software engineering or architecture experience
Proven enterprise architecture experience with target states
Ability to influence enterprise decisions across teams
This role shapes the enterprise architecture for an end-to-end member/patient servicing experience across digital self-service and contact center channels
Job Summary
This role shapes the enterprise architecture for an end-to-end member/patient servicing experience across digital self-service and contact center channels.
The architect operates with high autonomy, executing from intent rather than instruction while serving as a trusted advisor at executive levels.
Success is defined by delivering seamless customer experiences, AI-enabled advocates, and improved workforce forecasting through scaled servicing capabilities.
Matching Summary
This role shapes the enterprise architecture for an end-to-end member/patient servicing experience across digital self-service and contact center channels.
Skills & Requirements
Must-have
8+ years software engineering or architecture experience
Proven enterprise architecture experience with target states
Ability to influence enterprise decisions across teams
Experience defining roadmaps and reference patterns
Strong strategic mindset and systems thinking
Nice-to-have
Healthcare and servicing domain experience
AI capabilities delivered to production
CCaaS voice platforms and omnichannel servicing
Workforce management and knowledge transformation
Collaborative problem-solving mindset
Key Requirements
Bachelor's degree in Computer Science or Engineering (advanced preferred)
8+ years in software engineering, infrastructure, or architecture
Demonstrated ability to influence enterprise decisions