Supervisor, Cs&l, Cld, China

Mondelēz International

Not specified
Customer portfolio management
Supply chain efficiency
Order fulfilment reporting
Mondelēz International is seeking a Supervisor for Customer Service & Logistics in China, focusing on enhancing customer satisfaction and optimizing supply chain efficiency. The role involves managing customer portfolios, resolving issues, and utilizing data to drive decision-making

Job Summary

  • Improve value and service to customers and improve supply chain efficiency.
  • Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.
  • Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales.

Matching Summary

Match Score: 85

Mondelēz International is seeking a Supervisor for Customer Service & Logistics in China, focusing on enhancing customer satisfaction and optimizing supply chain efficiency. The role involves managing customer portfolios, resolving issues, and utilizing data to drive decision-making.

Skills & Requirements

Must-have

  • Customer portfolio management
  • Supply chain efficiency
  • Order fulfilment reporting
  • SAP knowledge
  • MS Office expertise

Nice-to-have

  • Drive future and accelerate career
  • Customer orientation
  • Strong influencing skills
  • Proactive thinking
  • Flexibility

Key Requirements

  • Experience in CS&L
  • Experience with customers
  • Experience in FMCG/CPG
  • Strong analytical skills
  • Strong problem-solving skills

Work Rights

Not specified

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