Job Summary

• The Global Support Manager is responsible for leading technical Tier 1 and Tier 2 Support teams, driving the strategic direction of customer support, and ensuring the delivery of exceptional service to our clients.
• This role focuses on overseeing the operational and strategic aspects of the support department, managing escalations, and fostering strong relationships with customers to reinforce organization’s reputation for outstanding support services.
• The Global Support Manager is key in developing team capabilities, optimizing support processes, and aligning support services with the broader business objectives to enhance customer satisfaction and loyalty.

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Skills & Requirements

Key Requirements

• 6+ years’ minimum experience in customer support
• Bachelor’s degree in computer science
• Active command of the English language
• Experience with internet development technologies
• Excellent communication and interpersonal skills
• Demonstrates a passion for enhancing customer experience
• Action-oriented with strong time management
• Skilled in identifying and addressing root causes
• Collaborates effectively across functional teams
• Demonstrated employee development
• Proven success in building and growing effective teams
• Dependable, motivated, self-starter
• On-call availability as needed

Work Rights