Contact Center Assistent (m/w/d)

JOHNSON CONTROLS

Ratingen, Germany
Performance-based + market-conform; not specified;...
Excellent german language skills in writing and speaking
Proficiency with pc and ms office programs
Availability for shift work and on-call duties
You will serve as the primary contact point for customers and technicians, handling inquiries via phone and email

Job Summary

  • You will serve as the primary contact point for customers and technicians, handling inquiries via phone and email.
  • The role involves acting as a liaison between clients and technicians to ensure smooth operational workflows.
  • Employees receive comprehensive professional training, 30 days of vacation, and access to corporate benefits including discounted bike leasing.

Matching Summary

You will serve as the primary contact point for customers and technicians, handling inquiries via phone and email.

Salary

Performance-based and market-conform; Not specified; Free parking, 24/7 accident insurance, corporate benefits

Skills & Requirements

Must-have

  • Excellent German language skills in writing and speaking
  • Proficiency with PC and MS Office programs
  • Availability for shift work and on-call duties
  • Ability to remain calm under pressure
  • Strong communication and service mindset

Nice-to-have

  • Previous experience in customer service
  • Willingness to learn new systems quickly
  • Team player attitude
  • Interest in fitness and corporate benefits

Key Requirements

  • Completed commercial training or willingness to switch careers
  • First-hand experience in customer service preferred
  • High level of proficiency in German

Work Rights

Not specified

Tailored Resume

Cover Letter