Base: $15.00 - $16.50 ph; bonus/equity: not specif...
Fully remote
High school diploma or ged required
Inbound phone and ticketing system experience
Active listening and empathy skills
Sparklight is seeking a Customer Care & Sales Advisor I to support customers with billing, service scheduling, and product inquiries. This fully remote position emphasizes empathetic communication and sales skills, aiming to build trust and resolve customer issues effectively
Job Summary
This role blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight.
Employees receive excellent benefits including health coverage from day one, a 401(k) with 100% company match up to 5%, and tuition reimbursement up to $5,250.
The position requires handling complex customer situations such as resolving billing issues, retaining customers considering disconnects, and upselling additional services.
Matching Summary
Match Score: 75
Sparklight is seeking a Customer Care & Sales Advisor I to support customers with billing, service scheduling, and product inquiries. This fully remote position emphasizes empathetic communication and sales skills, aiming to build trust and resolve customer issues effectively.
Salary
Base: $15.00 - $16.50 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) match, PTO, tuition reimbursement
Skills & Requirements
Must-have
High School Diploma or GED required
Inbound phone and ticketing system experience
Active listening and empathy skills
Nice-to-have
Ability to remain composed in high-pressure situations
Strong communication and rapport building abilities