This role involves driving the Fan Support initiative in Norway while ensuring service and quality targets are met through effective coaching and performance management
Job Summary
This role involves driving the Fan Support initiative in Norway while ensuring service and quality targets are met through effective coaching and performance management.
The position requires representing the Norwegian operation in regional forums and collaborating with global stakeholders to deliver smooth and efficient customer experiences.
Candidates will work within an inclusive culture at Live Nation Entertainment, guided by values of reliability, teamwork, integrity, and belonging.
Matching Summary
This role involves driving the Fan Support initiative in Norway while ensuring service and quality targets are met through effective coaching and performance management.
Skills & Requirements
Must-have
Previous solid experience leading a team
Fluency in Norwegian language required
Professional working proficiency in English
Experience managing KPIs and reporting data
Ability to handle escalations and operational issues
Nice-to-have
Strong communication and coaching skills
Comfortable in international cross-cultural environment
Passion for live entertainment industry
Demonstrated leadership and innovation culture
Good working knowledge of Excel and Outlook
Key Requirements
Solid experience leading or supervising a team
Fluency in Norwegian and professional English proficiency
Fixed term contract covering maternity leave for 1 year