Manager - Claims Operations

EML

Sydney, NSW, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
This role involves leading multiple CTP Claims teams across New South Wales and South Australia while ensuring delivery against performance and quality targets

Job Summary

  • This role involves leading multiple CTP Claims teams across New South Wales and South Australia while ensuring delivery against performance and quality targets.
  • The position offers a hands-on leadership opportunity to coach Group Managers and serve as the key contractual contact for the client, Youi.
  • EML provides comprehensive benefits including up to 16 weeks paid parental leave, flexible work arrangements, and access to a corporate wellbeing program.

Matching Summary

This role involves leading multiple CTP Claims teams across New South Wales and South Australia while ensuring delivery against performance and quality targets.

Salary

Not specified; Generous discounts from over 350 retailers; Entitlement to annual company incentive scheme plus salary reviews

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Ability to balance customer outcomes and risk
  • Confident stakeholder management skills

Nice-to-have

  • Hands-on leadership style
  • Resilient team builder
  • Commercially minded approach
  • Continuous improvement mindset
  • High-performing culture creator

Key Requirements

  • Proven experience in CTP claims environment
  • Personal injury claims background required
  • Senior leadership capability in operations

Work Rights

Not specified

Tailored Resume

Cover Letter