Customer Solutions Specialist

Impact

Tokyo, Japan
Not specified; benefits: unlimited pto, transporta...
On-site
Fluent in english and japanese
Bachelor's degree or higher
4+ years customer technical support experience
The role involves daily troubleshooting and creative problem-solving for clients ranging from small businesses to large global enterprises

Job Summary

  • The role involves daily troubleshooting and creative problem-solving for clients ranging from small businesses to large global enterprises.
  • Employees will manage support cases via tickets, live chat, and Zoom calls while contributing to internal knowledge base documentation.
  • The company offers an unlimited PTO policy along with various allowances for transportation, internet, gym, and lunch.

Matching Summary

The role involves daily troubleshooting and creative problem-solving for clients ranging from small businesses to large global enterprises.

Salary

Not specified; Benefits: Unlimited PTO, Transportation allowance, Internet allowance, Gym allowance, Lunch allowance

Skills & Requirements

Must-have

  • Fluent in English and Japanese
  • Bachelor's degree or higher
  • 4+ years customer technical support experience
  • Strong time management and organization skills
  • Ability to explain complex technical concepts

Nice-to-have

  • Familiarity with APIs, FTPs, HTML/CSS
  • Experience in affiliate marketing industry
  • Open to working weekend and holiday shifts
  • Curiosity to identify and solve problems
  • Passion for providing great customer experience

Key Requirements

  • Bachelor's degree required
  • Native level Japanese proficiency required
  • 4+ years experience in Customer Technical Support or SaaS
  • Work authorization status not specified

Work Rights

Not specified

Tailored Resume

Cover Letter