Senior Director, Global Crm Business Product Owner

Johnson & Johnson Innovative Medicine

Raritan, New Jersey, United States of America
Base: $178,000 to $307,050 usd; bonus/equity: elig...
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Global crm capability transformation
Business process strategy and standardization
Crm enabled customer engagement processes
** Johnson & Johnson is seeking a Senior Director, Global CRM Business Product Owner to lead the transformation of CRM capabilities across its Innovative Medicine sector. The role focuses on developing global strategies, ensuring compliance, and driving process improvements to enhance customer engagement in various regions. **

Job Summary

  • The Senior Director, Global Business Product Owner (BPO) sets the global strategy, standards, and governance for the large scale, IM-wide, CRM capability transformation across commercial and medical functions aligning across NA, EMEA, APAC and LATAM.
  • You will be responsible for co-leading the management, tracking of the global transformation budget ($140MM) along with IT along with assessment of the financial value capture associated with this investment.
  • Partner with learning and development teams in regions to translate global processes into role-based training, playbooks, and communications.

Matching Summary

Match Score: 75

** Johnson & Johnson is seeking a Senior Director, Global CRM Business Product Owner to lead the transformation of CRM capabilities across its Innovative Medicine sector. The role focuses on developing global strategies, ensuring compliance, and driving process improvements to enhance customer engagement in various regions. **

Salary

Base: $178,000 to $307,050 USD; Bonus/Equity: Eligible for long-term incentive program; Benefits: Medical, dental, vision, life insurance, disability, retirement plan, savings plan, paid time off

Skills & Requirements

Must-have

  • Global CRM capability transformation
  • Business process strategy and standardization
  • CRM enabled customer engagement processes
  • Define global template and local flexibility
  • Data, controls, and compliance alignment
  • Drive adoption of standardized practices

Nice-to-have

  • Inclusive leadership
  • Strategic change management
  • Design thinking
  • Entrepreneurship

Key Requirements

  • 10+ years pharmaceutical/biotech experience
  • B.S. in Marketing/Marketing Operations
  • MBA Preferred
  • Experience with CRM and Medical Affairs processes
  • Experience with global template and local flexibility models

Work Rights

Not specified

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