Manages client service level agreement metrics, including delivery expectations and turnaround timeframes, and drives monthly client meetings to ensure a proactive feedback loop
Job Summary
Manages client service level agreement metrics, including delivery expectations and turnaround timeframes, and drives monthly client meetings to ensure a proactive feedback loop.
Manages a team of direct reports, including performance reviews, team member development, and corrective action, while collaborating with Quality Assurance teams on coding quality issues.
Ensures compliance with all privacy and security rules and regulations, including the protection of Personal Health Information, and promotes a team culture aligned with ethical coding standards.
Matching Summary
Manages client service level agreement metrics, including delivery expectations and turnaround timeframes, and drives monthly client meetings to ensure a proactive feedback loop.