Non-attorney Represented Bodily Injury Associate Manager

National General Holdings Corp.

Base: $80,000.00 -- $124,600.00; bonus/equity: inc...
Fully remote
Non-attorney represented bodily injury claims
Complex arbitration contentions
Vendor management and oversight
This role leads a team to deliver exceptional agent and customer experiences through efficient chat-based claims support

Job Summary

  • This role leads a team to deliver exceptional agent and customer experiences through efficient chat-based claims support.
  • The position requires overseeing highly complex arbitrations, claim settlements, and customer conflict resolutions while managing vendor performance.
  • Candidates must be available during Pacific Time Zone business hours to execute operational strategies supporting enterprise objectives.

Matching Summary

This role leads a team to deliver exceptional agent and customer experiences through efficient chat-based claims support.

Salary

Base: $80,000.00 -- $124,600.00; Bonus/Equity: Incentive pay (commission, bonus) if applicable; Benefits: Comprehensive technology setup and connectivity reimbursement for remote work

Skills & Requirements

Must-have

  • Non-Attorney Represented Bodily Injury Claims
  • Complex Arbitration Contentions
  • Vendor Management and Oversight
  • Claims Settlement Negotiation
  • Pacific Time Zone Availability

Nice-to-have

  • Exceptional Agent and Customer Experience
  • Performance Coaching and Engagement
  • Subject Matter Expertise in Special Projects
  • Fast-Paced Service Environment Adaptability

Key Requirements

  • Authorization to work in the United States
  • Experience with complex claim handling standards
  • Proven track record in employee supervision

Work Rights

Must have authorization to work in the United States

Tailored Resume

Cover Letter