Associate I, Client Contact

Worldpay (FIS)

Manila, Philippines
Hybrid
Desk-side technology support
Installations, repairs, upgrades
Customer service in 24x7 environment
Provides desk-side assistance in resolving technology support issues, performing installations, repairs, upgrades, backups, and other maintenance tasks

Job Summary

  • Provides desk-side assistance in resolving technology support issues, performing installations, repairs, upgrades, backups, and other maintenance tasks.
  • Offers effective customer service in a 24x7x365 production environment, utilizing soft skills and troubleshooting to resolve client issues and questions.
  • At FIS, you can learn, grow and make an impact in your career with a flexible and creative work environment, diverse and collaborative atmosphere, and professional development resources.

Matching Summary

Provides desk-side assistance in resolving technology support issues, performing installations, repairs, upgrades, backups, and other maintenance tasks.

Skills & Requirements

Must-have

  • Desk-side technology support
  • Installations, repairs, upgrades
  • Customer service in 24x7 environment
  • Troubleshooting client issues
  • Gathering relevant information
  • Documenting incidents in ticketing system
  • Prioritizing and escalating incidents

Nice-to-have

  • Communicating technical information
  • Recommending solutions and upgrades
  • Participating in IT projects
  • Expertise in business applications
  • Self-motivated to learn new technology
  • Enthusiasm in technical support

Key Requirements

  • Ability to verbalize complex technical concepts
  • Troubleshooting client accessibility problems
  • Basic problem resolution and escalation practices
  • Support and guidance with FIS applications
  • Excellent team player
  • Problem Solving and critical thinking skills

Work Rights

Not specified

Tailored Resume

Cover Letter