Customer Experience Manager

Granite Construction Incorporated

Multiple Locations
Base: $96,541.00 - $144,813.00; bonus/equity: not ...
Order setup and materials dispatch
Collecting bid day info
Managing and sending quotes
This position is responsible for ensuring the consistency of processes and policies and managing the customer experience team to ensure order setup and materials dispatch matches the customers’ needs

Job Summary

  • This position is responsible for ensuring the consistency of processes and policies and managing the customer experience team to ensure order setup and materials dispatch matches the customers’ needs.
  • Develop team to allow continuous coverage of duties to prevent service gaps when absences occur.
  • Granite offers a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.

Matching Summary

This position is responsible for ensuring the consistency of processes and policies and managing the customer experience team to ensure order setup and materials dispatch matches the customers’ needs.

Salary

Base: $96,541.00 - $144,813.00; Bonus/Equity: Not specified; Benefits: Paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, musculoskeletal health, mental wellness, 401(k) match

Skills & Requirements

Must-have

  • order setup and materials dispatch
  • collecting bid day info
  • managing and sending quotes
  • creating orders
  • supporting quality submissions
  • plant scheduling

Nice-to-have

  • building your future
  • valued asset and foundation
  • building more than infrastructure
  • collaborate with operations staff
  • support district sales staff

Key Requirements

  • High school diploma or equivalent
  • 3+ years dispatching experience
  • 3+ years customer facing role
  • MS Office intermediate to high level
  • Bilingual (Spanish Preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter