Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Customer-facing service
Maintenance request processing
Key inventory administration
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, including benefits such as health, dental, life and disability insurance, tuition waivers, paid holidays, leave accrual, and retirement programs with university contributions.
  • The University of Arkansas is committed to equal opportunity and conducts background checks as part of the hiring process to ensure a safe campus community.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, paid holidays, leave accrual, retirement contributions

Skills & Requirements

Must-have

  • customer-facing service
  • maintenance request processing
  • key inventory administration
  • payment processing for keys
  • proactive customer communication
  • use of Microsoft Office
  • knowledge of record keeping procedures

Nice-to-have

  • familiarity with FAMIS CMMS
  • experience with Workday
  • good customer service skills
  • ability to maintain harmonious relationships
  • knowledge of accessibility standards
  • data analysis skills
  • effective verbal and written communication

Key Requirements

  • High school diploma or equivalent
  • At least two years of related experience
  • Criminal background check
  • Sex offender registry check
  • Ability to work reliably and maintain attendance

Work Rights

Must have proof of legal authority to work in the United States

Tailored Resume

Cover Letter