Hybrid (50% presence in the office, minimum 2 days/week)
Squad master responsibilities
Customer journey expert role
English and french or dutch communication
The job posting is for a Squad Master/Senior Customer Journey Expert at ING in Brussels, Belgium, focusing on the Business and Wholesale Banking domain. The role involves managing squads, ensuring effective customer journey processes, and prioritizing stakeholder requests with a strong emphasis on customer experience and proactive risk management
Job Summary
The role involves managing the squad backlog, leading sprint planning, and prioritizing requests aligned with stakeholders.
You will have end-to-end ownership of key processes for opening accounts for Self Employed and Legal entities in business banking.
The position offers a hybrid working model requiring 50% presence at the Brussels HQ and interaction with many stakeholders.
Matching Summary
Match Score: 85
The job posting is for a Squad Master/Senior Customer Journey Expert at ING in Brussels, Belgium, focusing on the Business and Wholesale Banking domain. The role involves managing squads, ensuring effective customer journey processes, and prioritizing stakeholder requests with a strong emphasis on customer experience and proactive risk management.