Kundenberater (m/w/d) Inbound / Kein Vertrieb

Fidelity National Information Services

Nuremberg, Germany
On-site
Inbound customer support
Written and phone communication
Customer inquiry resolution
Fidelity National Information Services is seeking 10 motivated Customer Service Representatives for their service center in Nuremberg, Germany, focusing on inbound communication without sales responsibilities. The ideal candidates should have experience in customer support, strong communication skills, and be service-oriented

Job Summary

  • The position is purely inbound and involves no sales activities.
  • You will be responsible for the telephone (approx. 30%) and written (approx. 70%) support of interested parties and existing customers of renowned clients from the financial and banking sector.
  • We offer a modern, international work environment in a dedicated and motivated team with opportunities for advancement even without a degree.

Matching Summary

Match Score: 85

Fidelity National Information Services is seeking 10 motivated Customer Service Representatives for their service center in Nuremberg, Germany, focusing on inbound communication without sales responsibilities. The ideal candidates should have experience in customer support, strong communication skills, and be service-oriented.

Skills & Requirements

Must-have

  • Inbound customer support
  • Written and phone communication
  • Customer inquiry resolution
  • Backoffice tasks
  • MS Office proficiency

Nice-to-have

  • Service-oriented mindset
  • Enjoy customer interaction
  • Team player
  • Banking sector experience
  • English language skills

Key Requirements

  • Experience in customer support
  • Experience with backoffice tasks
  • Strong communication skills
  • Service-oriented
  • Fluent German (written and spoken)
  • Good general PC skills

Work Rights

Not specified

Tailored Resume

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