Patient Service Representative - Orthopedic Surgery & Sports Medicine

Advocate Health

Multiple Locations
Base: $19.80 - $29.70 ph; bonus/equity: not specif...
Patient registration and scheduling
Billing information entry and follow-up
Medical record management
This role provides efficient, high-quality service to patients by managing appointments, billing, referrals, and medical records in a busy orthopedic surgery and sports medicine department

Job Summary

  • This role provides efficient, high-quality service to patients by managing appointments, billing, referrals, and medical records in a busy orthopedic surgery and sports medicine department.
  • Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, health and welfare benefits, paid time off, retirement plans, and educational assistance programs.
  • Advocate Health is a leading nonprofit integrated health system serving nearly 6 million patients with a commitment to clinical innovation, equitable care, and community benefits.

Matching Summary

This role provides efficient, high-quality service to patients by managing appointments, billing, referrals, and medical records in a busy orthopedic surgery and sports medicine department.

Salary

Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits and well-being programs

Skills & Requirements

Must-have

  • Patient registration and scheduling
  • Billing information entry and follow-up
  • Medical record management
  • Customer service in healthcare
  • Ability to handle multiple phone lines
  • Knowledge of insurance verification
  • Ability to lift up to 35 pounds

Nice-to-have

  • Experience with eClinicalWorks EMR
  • Strong communication skills
  • Problem solving for patient inquiries
  • Flexible to travel between sites
  • Ability to work under stressful conditions

Key Requirements

  • High school diploma or equivalent
  • 1-2 years related customer service experience
  • Experience handling difficult callers/customers
  • CRT/PC experience in customer service
  • Ability to lift up to 35 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter