Customer Care Representative

Brookfield Residential

Roseville, US
Base: $75,000 - $85,000; bonus: 10% annual potenti...
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Minimum 2 years customer care experience
Residential construction experience preferred
Knowledge of brookfield residential warranty
** Brookfield Residential is seeking a Customer Care Representative in Roseville, US, to manage customer service requests and enhance homeowner satisfaction within their communities. The role requires strong communication skills, a focus on customer service, and knowledge of residential construction practices. **

Job Summary

  • The role involves diagnosing, scheduling, and completing warranty service requests to exceed customer satisfaction goals.
  • Employees will conduct thorough home orientations to educate buyers on maintenance, safety features, and system operations.
  • The company offers competitive compensation ranging from $75,000 to $85,000 with a 10% annual bonus potential.

Matching Summary

Match Score: 75

** Brookfield Residential is seeking a Customer Care Representative in Roseville, US, to manage customer service requests and enhance homeowner satisfaction within their communities. The role requires strong communication skills, a focus on customer service, and knowledge of residential construction practices. **

Salary

Base: $75,000 - $85,000; Bonus: 10% annual potential; Benefits: Medical, dental, vision, 401(k) matching

Skills & Requirements

Must-have

  • Minimum 2 years Customer Care experience
  • Residential construction experience preferred
  • Knowledge of Brookfield Residential warranty
  • Proficiency in MS Office and mobile devices
  • Ability to lift 50 pounds and climb stairs
  • Must have own vehicle for daily travel

Nice-to-have

  • Strong negotiation and problem-solving skills
  • Familiarity with Conasys Homeowner Central Portal
  • Positive outlook and high energy level
  • Experience with AVID Survey seminars
  • Team player with organizational skills

Key Requirements

  • Minimum 2 years' experience in Customer Care
  • Residential Construction experience preferred
  • Valid driver's license and personal vehicle required

Work Rights

Not specified

Tailored Resume

Cover Letter