Manager, Global Customer Service Learning

Abbott

Alameda, California, United States
Base: $112,000.00 – $224,000.00; bonus/equity: not...
Onsite
Medical devices industry experience
Customer service organization background
Lms management with allego preferred
Abbott is seeking a Manager of Global Customer Service Learning to lead training initiatives for customer service agents in the Diabetes Care division. This onsite role in Alameda, California, involves designing and implementing innovative learning programs to enhance agent performance and customer satisfaction

Job Summary

  • This role leads the transformation of customer service agent training across global markets within Abbott's Diabetes Care division.
  • The position offers access to free medical coverage, a high employer contribution retirement plan, and tuition reimbursement benefits.
  • Candidates will utilize AI-driven platforms and adaptive learning technologies to empower agents with exceptional customer experiences.

Matching Summary

Match Score: 85

Abbott is seeking a Manager of Global Customer Service Learning to lead training initiatives for customer service agents in the Diabetes Care division. This onsite role in Alameda, California, involves designing and implementing innovative learning programs to enhance agent performance and customer satisfaction.

Salary

Base: $112,000.00 – $224,000.00; Bonus/Equity: Not specified; Benefits: Free medical coverage, retirement savings plan, tuition reimbursement

Skills & Requirements

Must-have

  • Medical Devices industry experience
  • Customer Service organization background
  • LMS Management with Allego preferred
  • Global learning strategy development
  • Instructional design and microlearning

Nice-to-have

  • AI-driven platforms for personalized learning
  • Cross-functional collaboration skills
  • Change enablement strategies
  • Passion for modern learning methodologies
  • Digital enablement expertise

Key Requirements

  • Minimum 4 years industry applicability in Medical Devices or Customer Service
  • Minimum 4 years LMS Management experience
  • Associates Degree required; Bachelors Degree preferred

Work Rights

Not specified

Tailored Resume

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