Customer Support Agent

GLEN DIMPLEX AU

Melbourne, Australia
60,000 py
Hybrid
Ability to follow processes and escalate
Professional interaction with dealers and customers
Strong organizational skills and attention to detail
The role involves providing support to all GDANZ customers across multiple channels including phone, email, and other enquiries

Job Summary

  • The role involves providing support to all GDANZ customers across multiple channels including phone, email, and other enquiries.
  • Agents act as a bridge between customers and internal teams to troubleshoot heating, cooling, and home appliance products.
  • The position requires overseeing the processing and logistics of replacement products for end customers while ensuring thorough documentation.

Matching Summary

The role involves providing support to all GDANZ customers across multiple channels including phone, email, and other enquiries.

Salary

60000

Skills & Requirements

Must-have

  • Ability to follow processes and escalate
  • Professional interaction with dealers and customers
  • Strong organizational skills and attention to detail
  • Problem solving and calm communication
  • Thorough documentation of complaints and issues

Nice-to-have

  • Previous call center experience
  • Experience in fast-paced environments
  • Willingness to learn new systems
  • Passion for delivering exceptional service

Key Requirements

  • Full unrestricted Australian work permit or visa

Work Rights

Must have full unrestricted Australian work permit or visa

Tailored Resume

Cover Letter