Account Support Manager (asm) With German

HPE (Hewlett Packard Enterprise)

Sofia, Bulgaria
Hybrid
Fluent in written and verbal german and english
Leading functional teams and mentoring
Managing delivery of proactive support services
The Account Support Manager (ASM) leads the account delivery team and acts as a trusted partner managing service delivery and customer relationships

Job Summary

  • The Account Support Manager (ASM) leads the account delivery team and acts as a trusted partner managing service delivery and customer relationships.
  • Hewlett Packard Enterprise offers a hybrid work model with an expectation of working 2 days per week from the office and supports personal and professional development.
  • HPE is unconditionally inclusive and values varied backgrounds, providing comprehensive benefits supporting physical, financial, and emotional wellbeing.

Matching Summary

The Account Support Manager (ASM) leads the account delivery team and acts as a trusted partner managing service delivery and customer relationships.

Skills & Requirements

Must-have

  • Fluent in written and verbal German and English
  • Leading functional teams and mentoring
  • Managing delivery of proactive support services
  • Customer relationship management
  • Experience with virtual teams
  • Knowledge of IT and industry standards

Nice-to-have

  • Experience in sales
  • Foundation skills in ITIL
  • IT Service Management intermediate level
  • Project and change management knowledge
  • Multi-cultural and cross-region experience
  • Excellent communication and presentation skills
  • Ability to work across organizational boundaries

Key Requirements

  • First Level University Degree or equivalent
  • 3+ years related experience
  • Experience leading/managing virtual teams
  • Fluent German and English
  • Experience developing executive level customer relationships
  • Knowledge of ITIL certification is advantage
  • Experience with project and change management

Work Rights

Not specified

Tailored Resume

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