Customer Payments Advisor - Hybrid

Capita

Little Island, Ireland
Base: €29,432.00 py; bonus/equity: not specified; ...
Hybrid
Previous collections or customer service experience
Ability to work rotational shifts monday to friday
Strong communication and rapport building skills
Capita is seeking a Customer Payments Advisor for a hybrid role based in Little Island, Ireland. The position focuses on assisting customers with payment plans and collections while offering a supportive team culture and opportunities for career growth

Job Summary

  • This role offers hybrid working arrangements combining home and office locations at Little Island after training.
  • The position involves handling inbound and outbound calls to assist customers with outstanding debt and setting up realistic payment plans.
  • Employees receive comprehensive onsite training and access to benefits including a company-matched pension and lifestyle savings programs.

Matching Summary

Match Score: 85

Capita is seeking a Customer Payments Advisor for a hybrid role based in Little Island, Ireland. The position focuses on assisting customers with payment plans and collections while offering a supportive team culture and opportunities for career growth.

Salary

Base: €29,432.00 per annum; Bonus/Equity: Not specified; Benefits: Company matched pension, life assurance, high street discounts, refer a friend scheme

Skills & Requirements

Must-have

  • Previous collections or customer service experience
  • Ability to work rotational shifts Monday to Friday
  • Strong communication and rapport building skills
  • Methodical attention to detail and organizational skills
  • Proficiency with MS Excel and multiple computer systems

Nice-to-have

  • Proactive attitude with ambition to develop role
  • Empathy and compassionate approach to customers
  • Experience working in a supportive team culture

Key Requirements

  • Previous experience in customer collections environment
  • Ability to meet stringent SLAs and KPIs
  • Excellent PC and data entry skills

Work Rights

Not specified

Tailored Resume

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