Complaint Handling Engineer - Medical Software

Roche UK

Warsaw, Poland
Not specified; details provided later in hiring pr...
Hybrid
Read and understand source code
Iso quality system requirements knowledge
Investigate software malfunction root causes
The role involves investigating complaints concerning Digital Solutions quality and product performance of Hospital/Laboratory Information Systems

Job Summary

  • The role involves investigating complaints concerning Digital Solutions quality and product performance of Hospital/Laboratory Information Systems.
  • Employees must be able to read and understand source code to identify the root cause of software malfunctions within an Agile environment.
  • Roche offers a hybrid work model requiring employees to be in offices on average two days per week.

Matching Summary

The role involves investigating complaints concerning Digital Solutions quality and product performance of Hospital/Laboratory Information Systems.

Salary

Not specified; details provided later in hiring process based on primary location

Skills & Requirements

Must-have

  • Read and understand source code
  • ISO Quality System requirements knowledge
  • Investigate software malfunction root causes
  • Strong English communication skills
  • Degree in computer science or related field

Nice-to-have

  • Experience with cloud computing platforms
  • Knowledge of on-premise infrastructure
  • Agile environment experience
  • Quick technology learner
  • Passion for patient impact

Key Requirements

  • Degree in bioinformatics, computational biology, biomedical engineering, or computer science
  • Work experience in software support or bioinformatics desired
  • Ability to debug source code in different programming languages

Work Rights

Not specified

Tailored Resume

Cover Letter