Assistant Manager - Club Lounge

CARLTON CITY HOTEL (SINGAPORE) PTE. LTD.

Singapore, Singapore
Oversee daily front office operations
Manage vip and club guest experiences
Lead and train front office team members
This role is responsible for the overall operational efficiency and service delivery of the Club Lounge while supporting all other Front Office areas

Job Summary

  • This role is responsible for the overall operational efficiency and service delivery of the Club Lounge while supporting all other Front Office areas.
  • The incumbent will lead, train, and motivate Front Office team members to ensure service excellence and manage VIP guest experiences.
  • Key duties include forecasting manpower requirements, controlling costs, and working closely with Food & Beverage and Housekeeping departments.

Matching Summary

Match Score: 85

This role is responsible for the overall operational efficiency and service delivery of the Club Lounge while supporting all other Front Office areas.

Skills & Requirements

Must-have

  • Oversee daily front office operations
  • Manage VIP and club guest experiences
  • Lead and train front office team members
  • Monitor manpower planning and scheduling
  • Control club lounge expenses and inventory

Nice-to-have

  • Proactive guest relationship building
  • Strong problem-solving abilities
  • Multi-tasking across hotel sections
  • Generating positive online reviews
  • Collaborating with multiple departments

Key Requirements

  • Minimum 2 years experience in same capacity
  • Diploma holder qualification
  • Proficient in MS Office (Word, Excel, PowerPoint)
  • CPR, AED, CERT certification preferred
  • Food and Hygiene certification preferred

Work Rights

Not specified

Tailored Resume

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