Supervisor, Contact Centre, Global Asset Management

BMO

Remote, , Canada
Base: $53,200.00 - $98,300.00; bonus/equity: not s...
Fully remote
Exceptional service delivery
Client-centric culture
Continuous improvement
Responsible for leading a team that provides exceptional service with every interaction, support across multiple queues and lines of business

Job Summary

  • Responsible for leading a team that provides exceptional service with every interaction, support across multiple queues and lines of business.
  • Lead, coach, and develop a team of customer service professionals, cultivating a culture of service excellence and accountability.
  • BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Matching Summary

Responsible for leading a team that provides exceptional service with every interaction, support across multiple queues and lines of business.

Salary

Base: $53,200.00 - $98,300.00; Bonus/Equity: Not specified; Benefits: health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional service delivery
  • Client-centric culture
  • Continuous improvement
  • Escalation point
  • Risk mitigation

Nice-to-have

  • Coaching and development
  • Fast-paced environment
  • Stakeholder relationship building
  • Service innovation

Key Requirements

  • 2–6 years experience
  • 1 year supervisory/team lead
  • Wealth Management knowledge
  • Contact center best practices
  • Microsoft Office proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter