Customer Engagement Lead Ep

Sanofi Consumer Healthcare

Istanbul, Turkey
Develop customer engagement strategies
Map customer journey touchpoints
Lead cross-functional agile teams
This role is designed to focus exclusively on customer engagement at the Turkey level with a paramount importance on direct interactions

Job Summary

  • This role is designed to focus exclusively on customer engagement at the Turkey level with a paramount importance on direct interactions.
  • The position requires developing comprehensive strategies that prioritize a 'Customer First' philosophy to drive satisfaction and loyalty.
  • Candidates must possess deep knowledge of the pharmaceutical industry's regulatory environment and HCP preferred experiences.

Matching Summary

This role is designed to focus exclusively on customer engagement at the Turkey level with a paramount importance on direct interactions.

Skills & Requirements

Must-have

  • Develop customer engagement strategies
  • Map customer journey touchpoints
  • Lead cross-functional agile teams
  • Ensure pharmaceutical regulatory compliance
  • Utilize AI and digital engagement tools

Nice-to-have

  • Design thinking and lean startup methodologies
  • Innovative out-of-the-box thinking
  • Strong collaborative brand alignment skills
  • Adaptability to dynamic market changes

Key Requirements

  • Bachelor's degree in Marketing or Business Administration
  • Deep understanding of pharmaceutical regulatory environment
  • Proven experience leading customer engagement initiatives
  • Hands-on experience with digital transformation and AI
  • Fluency in English and Turkish languages

Work Rights

Not specified

Tailored Resume

Cover Letter