Customer Success Manager - Financial Software

Workday

London, United Kingdom
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday

Job Summary

  • The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday.
  • Customer Success Managers serve as the liaison between Professional Services and Production teams to oversee enterprise-level support activities.
  • The role involves developing success plans that outline critical success factors, metrics, and recommendations while driving resolution on raised customer concerns.

Matching Summary

The team acts as advisors and facilitators to customers, partnering with Services and Product management to help clients achieve maximum value from Workday.

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level communication skills
  • Complex software or SaaS environment

Nice-to-have

  • Project management experience with Workday
  • Workday HCM Payroll or Financials expertise
  • Account management adoption planning
  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • Business or Technical degree preferred

Work Rights

Not specified

Tailored Resume

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