Senior Software Engineer - Dynamics 365, Power Platform
Bankwest
Hybrid
Dynamics 365 customer service configuration
Power apps canvas and model-driven development
Dataverse solution design and integration
You will help shape how Bankwest delivers intelligent, always-on customer support at scale using next-gen agentic AI
Job Summary
You will help shape how Bankwest delivers intelligent, always-on customer support at scale using next-gen agentic AI.
The role involves designing and building enterprise-grade solutions using Dynamics 365, Omnichannel, and the Power Platform to enable seamless interactions across digital channels.
Engineers in this team work at the intersection of modern software engineering, AI, and customer-centric design to redefine how customers interact with the bank during critical moments.
Matching Summary
You will help shape how Bankwest delivers intelligent, always-on customer support at scale using next-gen agentic AI.
Skills & Requirements
Must-have
Dynamics 365 Customer Service configuration
Power Apps Canvas and Model-Driven development
Dataverse solution design and integration
Copilot Studio and AI-enabled automation
API-led architecture implementation
Azure and AWS cloud platform experience
Nice-to-have
.NET development background
SharePoint Framework (SPFx) skills
Dynamics 365 Contact Centre knowledge
Natural Language Understanding expertise
LLM governance and agent design
Power Pages portal development
Key Requirements
End-to-end Dynamics 365 delivery ownership
Primary authority on model-driven apps standards
Experience with high-volume chatbot services
Strong software engineering principles in Microsoft stack