Sr It Service Delivery Engineer, Othopedics

Johnson & Johnson

Grecia, Costa Rica
Fully remote
End-to-end operational ownership
It infrastructure delivery
Application development and support
The Sr IT Service Delivery Engineer will ensure reliable technology operations in Costa Rica manufacturing sites, with management accountability for Infrastructure Services and Application Development and Support

Job Summary

  • The Sr IT Service Delivery Engineer will ensure reliable technology operations in Costa Rica manufacturing sites, with management accountability for Infrastructure Services and Application Development and Support.
  • This role involves End-to-End Operational Ownership of IT Products & Processes, acting as the primary partner for business unit reliability and stability across the technology ecosystem.
  • Key responsibilities include proactive monitoring, incident management, root cause analysis, leading projects through the SDLC, and supporting IT Cybersecurity/TLM strategy.

Matching Summary

The Sr IT Service Delivery Engineer will ensure reliable technology operations in Costa Rica manufacturing sites, with management accountability for Infrastructure Services and Application Development and Support.

Skills & Requirements

Must-have

  • End-to-End Operational Ownership
  • IT Infrastructure Delivery
  • Application Development and Support
  • Proactive monitoring and alert management
  • Root Cause Analysis and SLA management
  • Agile methodologies and tools

Nice-to-have

  • Lean and Six Sigma experience
  • Digital and data analytics trends
  • Remote team collaboration
  • Service orientation
  • Motivating in a team-oriented environment

Key Requirements

  • Minimum 4-6 years of experience
  • Minimum 4+ years in Make and manufacturing areas
  • Bachelor's Degree in Computer Science or similar
  • Experience in IT infrastructure delivery
  • Experience in application development and support
  • Experience with Agile Methodology for Implementation

Work Rights

Not specified

Tailored Resume

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