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ING is seeking a Product Area Lead for their Martech & Orchestration team in Australia. The role involves shaping the future of customer communication through strategic leadership in technology, analytics, and personalization while fostering a collaborative and innovative culture.
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Job Summary
You’ll define the vision for a modern, scalable and intelligent communication environment—ensuring every customer message is purposeful, data‑driven and aligned to our strategic priorities.
Drive the end‑to‑end strategy and governance of customer communication decisioning, ensuring we deliver personalised, compliant and high‑performing communications across all channels.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.
Matching Summary
Match Score: 75
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ING is seeking a Product Area Lead for their Martech & Orchestration team in Australia. The role involves shaping the future of customer communication through strategic leadership in technology, analytics, and personalization while fostering a collaborative and innovative culture.
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Skills & Requirements
Must-have
Martech platforms and decisioning logic
Communication orchestration engines
Cloud analytics infrastructure
Experimentation tooling
Real-time decisioning
Agile organisation
Nice-to-have
Customer-centricity
Continuous improvement mindset
Operational excellence
Manager-of-managers experience
Key Requirements
Proven leadership experience
Manager-of-managers experience
Agile organisation experience
Minimum twelve (12) months in current role (internal applicants)