Customer Experience Specialist I

Orion180

Draper, UT, United States
Base: $21.64 ph; bonus/equity: performance bonuses...
On-site
Handling inbound and outbound calls
Navigating multiple computer applications
Providing accurate policy information
Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products

Job Summary

  • Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.
  • As a Customer Service Representative in our Call Center, you will be the first point of contact for agents and policyholders—delivering excellent service, building relationships, and ensuring every interaction reflects Orion180’s values of innovation and care.
  • We offer competitive base pay, performance bonuses, comprehensive benefits, mentorship, growth tracks, and professional development opportunities.

Matching Summary

Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.

Salary

Base: $21.64 per hour; Bonus/Equity: Performance bonuses; Benefits: Medical, dental, vision, 401k, paid holidays, PTO

Skills & Requirements

Must-have

  • Handling inbound and outbound calls
  • Navigating multiple computer applications
  • Providing accurate policy information
  • Collaborating with internal teams
  • Maintaining call quality and customer satisfaction

Nice-to-have

  • Positive team-oriented attitude
  • Eager to learn and grow
  • Strong communication and active listening
  • Ability to thrive in fast-paced environment
  • Attention to detail

Key Requirements

  • High school diploma or GED
  • Must be at least 18 years old
  • Ability to obtain Florida Personal Lines or General Lines license
  • Preferred call center or insurance experience

Work Rights

Not specified

Tailored Resume

Cover Letter