Senior Business Intelligence Engineer - Conversational Channels

Jobgether

United States
On-site
Cloud-based reporting solutions
Data-driven storytelling
Cross-functional collaboration
This role offers an exciting opportunity to shape how conversational channels—IVR, IVA, and chat—are analyzed and optimized for maximum member engagement

Job Summary

  • This role offers an exciting opportunity to shape how conversational channels—IVR, IVA, and chat—are analyzed and optimized for maximum member engagement.
  • The Senior BI Engineer will design and maintain scalable, cloud-based reporting solutions that deliver actionable insights across digital and voice channels.
  • Your work will directly impact operational efficiency, self-service adoption, and digital engagement strategies, all in a flexible, remote-friendly environment.

Matching Summary

This role offers an exciting opportunity to shape how conversational channels—IVR, IVA, and chat—are analyzed and optimized for maximum member engagement.

Skills & Requirements

Must-have

  • cloud-based reporting solutions
  • data-driven storytelling
  • cross-functional collaboration
  • integration of complex datasets
  • dashboard development
  • analysis of conversational channels

Nice-to-have

  • remote-friendly environment
  • partner with stakeholders
  • operational performance visibility

Key Requirements

  • Senior level experience
  • Experience with conversational channels
  • Experience working in the United States

Work Rights

Not specified

Tailored Resume

Cover Letter