Manager – Site Cc Lead

Godrej Properties

:
Not specified; not specified; comprehensive health...
On-site
10-12 years of work experience
End-to-end customer relationship journey management
Collections target setting and monitoring
Godrej Properties is seeking a Manager – Site Cc Lead to oversee customer relationship management and operational efficiency post-sale. The ideal candidate should have 10-12 years of relevant experience, focusing on enhancing customer satisfaction while managing collections and team performance

Job Summary

  • The incumbent is responsible for managing the end-to-end customer relationship journey from booking through post-sale documentation and issue resolution.
  • Key duties include devising collection targets based on Annual Operating Plan projections and supervising daily team activities to ensure SOP adherence.
  • The company offers extensive benefits including six months of paid leave for primary caregivers and comprehensive health insurance with top-up options.

Matching Summary

Match Score: 85

Godrej Properties is seeking a Manager – Site Cc Lead to oversee customer relationship management and operational efficiency post-sale. The ideal candidate should have 10-12 years of relevant experience, focusing on enhancing customer satisfaction while managing collections and team performance.

Salary

Not specified; Not specified; Comprehensive health insurance and caregiver benefits included

Skills & Requirements

Must-have

  • 10-12 years of work experience
  • End-to-end customer relationship journey management
  • Collections target setting and monitoring
  • Team supervision and performance reviews
  • Grievance resolution and escalation handling

Nice-to-have

  • Strong Net Promoter Score (NPS) focus
  • Process improvement and efficiency mindset
  • Cross-functional coordination skills
  • Site-based customer engagement capability

Key Requirements

  • 10–12 years of relevant work experience
  • Experience in real estate collections and after-sales
  • Proven track record in team leadership and performance management

Work Rights

Not specified

Tailored Resume

Cover Letter