Customer Experience Associate (cantonese)

IG Group Holdings

Raffles Place, Singapore
3d onsite
Cantonese language fluency
Financial product knowledge
Customer service experience
You will provide phone and digital support on a full spectrum of financial products, champion the customer, and deliver an execution-only phone dealing service

Job Summary

  • You will provide phone and digital support on a full spectrum of financial products, champion the customer, and deliver an execution-only phone dealing service.
  • This role offers personalized one-on-one training, a strong understanding of various financial instruments, and continued training in financial dealing.
  • The company is a publicly traded FTSE250 FinTech company with global reach, fostering a culture of high autonomy and innovation.

Matching Summary

You will provide phone and digital support on a full spectrum of financial products, champion the customer, and deliver an execution-only phone dealing service.

Skills & Requirements

Must-have

  • Cantonese language fluency
  • Financial product knowledge
  • Customer service experience
  • Platform technical support
  • Execution-only phone dealing

Nice-to-have

  • Ambitious and innovative mindset
  • Creative problem solver
  • Hungry to improve user experience
  • Interest in financial markets
  • Team player with integrity

Key Requirements

  • Degree-level education, finance-related preferred
  • 6 - 18 months customer facing experience
  • Fluency in English, Mandarin and Cantonese
  • Rotational, shift-based schedule willingness

Work Rights

Not specified

Tailored Resume

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