Customer Complaint Resolution Specialist (high Risk, High Visibility Escalated Complaints) - Hybrid

M&T Bank

Bridgeport, CT, United States
$31.72 - $52.86 hourly (usd); bonus/equity: not sp...
Hybrid
Strong research skills
Professional writing abilities
Experience in customer service
The Customer Advocacy team resolves the bank’s most sensitive and escalated customer complaints

Job Summary

  • The Customer Advocacy team resolves the bank’s most sensitive and escalated customer complaints.
  • This role focuses on understanding root causes and preventing future issues.
  • Your work directly influences customer retention and strengthens operational processes.

Matching Summary

The Customer Advocacy team resolves the bank’s most sensitive and escalated customer complaints.

Salary

$31.72 - $52.86 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Strong research skills
  • Professional writing abilities
  • Experience in customer service

Nice-to-have

  • Background in escalations
  • Retail banking experience
  • High attention to detail

Key Requirements

  • Associates’ degree or equivalent experience
  • 4+ years’ customer service experience
  • Ability to handle high-risk issues

Work Rights

Not specified

Tailored Resume

Cover Letter