Sup Customer Service - Provider Inquiry

881

Base: $55,900.00 - $123,500.00; bonus/equity: subj...
Not specified
Bachelor's degree or 5 years business experience
2 years lead capacity in customer service
Experience in coaching and mentorship
HCSC is seeking a Supervisor for Customer Service Provider Inquiry to oversee team performance, staff development, and daily operations. The ideal candidate should possess a bachelor's degree or equivalent experience, with strong leadership, communication, and analytical skills, preferably with a background in provider inquiry or the healthcare industry

Job Summary

  • This position is responsible for supervising and overseeing performance, staff development, and day-to-day operations of an assigned team.
  • The Supervisor is accountable for identifying strengths and opportunities to enhance the team while coaching employees to serve members and providers effectively.
  • HCSC offers a robust total rewards package including health benefits, 401(k), paid time off, and tuition reimbursement.

Matching Summary

Match Score: 85

HCSC is seeking a Supervisor for Customer Service Provider Inquiry to oversee team performance, staff development, and daily operations. The ideal candidate should possess a bachelor's degree or equivalent experience, with strong leadership, communication, and analytical skills, preferably with a background in provider inquiry or the healthcare industry.

Salary

Base: $55,900.00 - $123,500.00; Bonus/Equity: Subject to annual incentive bonus plan; Benefits: Robust total rewards package including health, 401(k), PTO, and tuition reimbursement

Skills & Requirements

Must-have

  • Bachelor's degree or 5 years business experience
  • 2 years lead capacity in customer service
  • Experience in coaching and mentorship
  • Root cause analysis and problem solving skills
  • Microsoft Office proficiency

Nice-to-have

  • Provider inquiry experience in Behavioral Health
  • Knowledge of contract benefits and claim processing
  • Understanding of healthcare industry standards

Key Requirements

  • Bachelor's degree required OR 5 years business experience
  • 2 years experience acting in a lead capacity
  • Sound decision making skills in customer service environment

Work Rights

Not specified

Tailored Resume

Cover Letter